Refund & Cancellation Policy

Please contact us immediately if you placed an order by mistake. We can cancel an order and refund you if your report has not yet been sent. Once a report has been delivered, cancellation is no longer possible.

A change of mind is generally not eligible for a refund once a personalised report has been delivered or a digital file has been made available. This is because the product is created for the buyer using their submitted information and cannot be returned or resold.

• You were charged more than once for the same order.
• Payment succeeded but we cannot provide the purchased product.
• A technical defect makes the delivered file unusable and we cannot provide a working replacement.
• Your report used information different from the details you correctly submitted because of an error in our service.

• Dissatisfaction with an interpretation or a report not matching a hoped-for outcome.
• Results affected by incorrect, incomplete, or misspelled information entered during checkout.
• Failure to act on guidance, or the absence of a desired life, financial, career, health, or relationship result.
• A report already delivered correctly as described.

Email saiastrovani@gmail.com with your order number, payment reference, the email used at checkout, and a clear explanation of the issue. Please do not send complete card or bank credentials.

When a refund is approved, we will initiate it to the original payment method. The time for funds to appear depends on the payment provider and your bank. We will first try to resolve delivery or technical issues by re-sending or replacing the digital file where appropriate.